The basics of customer service
Ten blog posts covering customer service best practices and core metrics.
10 Customer Service Phrases You Should (And Shouldn’t) Be Using
Want customer service phrases that ‘guarantee success.’ They don’t exist. Instead, we’ve collected lessons from thousands of real customers.
Definition of Customer Service: A Glossary of Over 60 Words and Phrases to Simplify Support
Answering, “What is customer service?” is just the tip of the clarity-giving power a shared language creates for your business’ support.
10 Customer Service KPI Metrics You Should Be Measuring (And How to Improve Them)
Discover and hone ten customer service KPI metrics, complete with definitions, examples, and solutions to help you improve them.
5 Essential Elements of Customer Service to Guide Your Growing Business
These five elements of customer service lay the foundation for company growth, client success, and customer happiness at growing small businesses.
What’s the Best Type of Customer Service for Your Business?
When choosing the best types of customer service, start by designing the customer experience—then work backwards.
Why is Customer Service Important? 11 Ways Customer Satisfaction Correlates with Business Results
When building a successful business, everything screams for attention. Within that flood, why prioritize customer service?
What Is Automated Customer Service? A Guide for Growth That Helps People Do More, Not Less
Discover what, why, and how to automate customer service, without losing the personal touch—nor hefty investments in AI and supercomputers.
Customer Service Checklist: 15 Ways to Provide Exceptional Customer Service
Find out how to provide exceptional customer service using our 15-point checklist.
The 10 Golden Rules of Customer Service
Follow these customer service rules to make better decisions and keep your customers happy.
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