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Exceed e-commerce expectations

See how e-commerce companies can stand out from the crowd with these customer service tips.

Read all the articles

Customer Support ·  8 Min read

10 E-commerce Customer Service Tools That Will Grow With Your Business

Lay the foundation for outstanding (and scalable) e-commerce customer service with these must-have tools.

Melissa Rosen avatar

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support ·  10 Min read

What Is E-commerce Customer Service? 5 Best Practices for ‘Small’ to Beat ‘Big’

Going up against e-commerce behemoths is no easy feat. But, customer service is one of the last bastions where small absolutely crushes big.

Melissa Rosen avatar

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support ·  7 Min read

15 Low-Cost Shopify Tools for E-commerce Entrepreneurs

Looking for a few low-cost Shopify tools for your E-commerce store? Here's a list you can use to save time and improve your sales!

Nathan Collier avatar

Nathan Collier Senior Editor @Groove

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  • 01/08 - Currently reading

    Exceed e-commerce expectations

    See how e-commerce companies can stand out from the crowd with these customer service tips.

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  • 02/08 - Up on next

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    Building your customer support team

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  • 07/08

    Creating your knowledge base

    A simple guide to building self-service resources for your customers.

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  • 08/08

    Transition to remote work

    Groove has been a fully remote company for over seven years. We know how to manage this lifestyle and so will you.

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